BRISNET ADSL TERMS & CONDITIONS
This document sets out the terms of an agreement for the provision of ADSL
services by Brisnet to the customer who places an order for the
Acceptable Use Policy means the conditions of use applicable to the service
as published by Brisnet from time to time.
Access Period means a renewable period of one calendar month, starting
from the Activation Date.
Activation Date means the date that the Service is available for use by you,
provided that we have given you advance notice of this date.
ADSL Hardware means hardware, including ADSL modems and line filtering
equipment, which you order from Brisnet when you place an order
for the Service.
Charges means the charges payable by you to Brisnet pursuant to
this agreement, as set out to you at the time you place an order for the
Internet means the worldwide connection of computer networks providing for
the transmittal of data by methods including electronic mail, the World Wide
Web and other data transmission protocols.
Phone Connection means a standard telephone service purchased by you in your
name from Telstra or a reseller of Telstra and connected to the Telstra
public telecommunications network.
Service means permanent ADSL connection access to Brisnet's
connection to the Internet, the provision of a back-up dial up connection
for those times when an ADSL connection is unavailable, the provision of
email facilities and space on our World Wide Web server as set out in the
description of the plan that you order.
World Wide Web means a method of representing and obtaining graphical and
other data and linking data items used by Internet users.
You means the customer who enters into this agreement (the customer must
also be the account-holder of the standard telephone service which is to be
connected to the Service).
TERM AND ACCESS PERIOD
This Agreement starts on the date when you place an order for the Service
using the Brisnet on-line, telephone or postal application
Brisnet will start providing the Service to you from the
Activation Date for the duration of the 6 month minimum connection period
and thereafter on a monthly basis.
This agreement will automatically be renewed for subsequent periods of one
month, starting from the monthly anniversary of the Activation Date,
You give us at least 14 days notice before the end of the current Access
Period that you wish to discontinue the service. If you give us less than 14
days notice, we may postpone the date of termination by one calendar month;
We notify you in advance that we wish to discontinue providing the Service
to you. We may do this if:
we consider that you have breached these terms and conditions or the
Acceptable Use Policy;
you disconnect your Phone Connection (including by changing service
providers or moving premises); or
we are no longer able to supply the Service to you because our arrangements
with our suppliers have ended and we have been unable to source alternative
Brisnet may adjust the Charges at the beginning of a new monthly
period, provided that Brisnet gives you at least 30 days advance
notice of any increase.
PROVISION OF SERVICE
Brisnet, in accordance with the terms and conditions of this
agreement, will provide the customer with the service by such means as
Brisnet will provide the service on a continuous basis during the
term of this agreement. Brisnet will inform the customer if the
service is unavailable for access by the customer due to maintenance or any
other foreseeable factor.
Brisnet will provide you with all identification and log-in
information required for connection to the Service.
Changes to the connection speed and account type for the Service can be made
upon request. The changes will take effect as soon as practical and the
account fees adjusted on a pro rata basis for the difference in the new
Access Period. In addition to any changes in monthly fees, Brisnet
will charge a fee of $55 to your credit card at the time you
request the change.
You must provide your own access facilities, including the Phone
You are responsible for maintaining the secrecy and confidentiality of all
identification and log-in information required by the customer to access the
You agree not to disclose to any other person, corporation, entity or
organisation any identification or log-in information, whether in use or
not, nor any other confidential information relating to the service or
You are liable for all fees resulting from use of the service accessed
through your identification or log-in information, whether authorised by you
USE OF THE SERVICE
You must comply with all reasonable directions by Brisnet
regarding the access and use of the Service throughout the Access Period,
you must comply with the Acceptable Use Policy and our General Terms &
You warrant that in accessing and using the Service you will only use
software that you are legally entitled to use.
You acknowledge that Brisnet does not and cannot in any way
supervise, edit or control the content and form of any information or data
accessed through the Service and Brisnet will not be held
responsible in any way for any content or information accessed via the
Service (except where Brisnet actually provides such content or
Brisnet disclaims all or any liability for any material on the
Internet that you may find offensive, upsetting, defamatory or personally
You must not access, nor permit any other party to access, the Service for
any purpose or activity of an illegal or fraudulent nature.
You will not reproduce, distribute, transmit, publish, copy, transfer or
commercially exploit any information accessed through or received from the
Service that would infringe the intellectual property right of any
You are responsible for preparing and maintaining sufficient back-up files
and data storage capacity for all your data including electronic
Brisnet has no responsibility to provide training in the use
of the service pursuant to this agreement.
You must pay the charges at the rate and in the manner specified in the plan
description for the plan you ordered. Payment for any set-up fee, the
provision of the Service in the first Access Period and for any ADSL
Hardware you order must be made at the time you order the Service. If we
later determine that we are unable to provide the Service to you, we will
refund Charges as follows:
Brisnet will automatically charge your credit card for Charges in
subsequent months, 3 days before the payment is due. It is your
responsibility to ensure that:
- Charges for any set-up fee and provision of the Service during the Access
Period will be refunded immediately;
- Charges for any ADSL Hardware will be refunded to you when we receive the
ADSL Hardware from you, provided that such hardware is undamaged, in its
original packaging and in saleable condition.
If a credit card transaction is declined for any reason (other than a
failure in our or our financial institution's payment processing systems),
we will suspend your account at the end of the current Access Period. As
well as suspending your account, we may terminate this Agreement if Charges
remain outstanding beyond the end of any Access Period for which you have
paid. We will make reasonable efforts to contact you to inform you that a
credit card transaction has been declined.
- you have provided correct credit card details to us; and
- there are sufficient funds on your credit card at the time when payments
Until we terminate this Agreement, we may continue trying to debit your
credit card even though a previous attempt was declined. We may also impose
a reasonable processing fee for declined credit card transactions, provided
we have given you prior notice of this fee.
If you make payment of a Charge while your access to the Service is
suspended, we will enable your access to the Services as soon as possible.
We are not liable to refund any Charges for the period of any
Except as required by relevant legislation, or as set out in this clause, no
Charges will be refunded to you if you request disconnection of the Service
after the Activation Date.
Once the application has been accepted, refunds are not available on the
activation fee of $125 and in addition a $99 cancellation fee will
Brisnet will use reasonable commercial endeavours to provide the
Service continuously. However, Brisnet makes no guarantees that
access will be available at all times and, to the extent permitted by law,
will not be liable for any losses whatsoever that may be incurred as a
result of the unavailability of the Service. You acknowledge there may be a
reduction in availability during periods of maintenance and enhancement of
EXISTING PHONE CONNECTION
You agree and acknowledge as follows:
Some services offered by your telecommunications service provider or another
person may not be compatible with the Service. This includes, for example,
Telstra's "Easycall Multiple Number" and "Faxstream Duet" services.
- The Service can only be provided to you if the cable that runs between your
premises and the nearest exchange is owned by Telstra. This means that you
must purchase a standard telephone service from Telstra or a reseller of
Telstra in order to receive the Service.
- If you do not currently purchase your standard phone service from Telstra or
a Telstra reseller, then Brisnet is unable to provide the Service
to you at this time.
- If, after you start receiving the Service, your standard phone service
becomes disconnected, you move premises, or you transfer your phone services
to someone other than Telstra or a Telstra reseller, this may mean that you
will be unable to receive the Service. Brisnet is not obliged to
refund any of the fees you have paid in these circumstances.
- If you move premises, this will be treated by Brisnet as a
disconnection. You may then apply for a new connection at your new
The installation of the service on your Phone Connection may interfere with
other services you receive, such as back-to-base security monitoring
services. It may be necessary to install additional equipment, such as a
central line splitter, filters and network termination devices, to ensure
that these services continue to operate when an ADSL service has been
You must inform any provider of monitoring services that installation of the
ADSL service may cause temporary interruption of monitoring services and
that installation of additional equipment may be required.
You release and indemnify Brisnet, its servants and agents
against all actions, claims and demands which may be instituted against
Brisnet arising out of a breach of this agreement by you or
arising out of an act or omission by any other person for whose acts or
omissions you are vicariously liable.
Any condition or warranty which would otherwise be implied in this agreement
is hereby excluded.
Where legislation (such as the Trade Practice Act 1974 and state fair
trading legislation) implies in this agreement any condition or warranty,
and that legislation avoids or prohibits provisions in a contract excluding
or modifying the application of or exercise of or liability under such
condition or warranty, the condition or warranty will be deemed to be
included in this agreement. However, to the extent permitted by such
legislation, the liability of Brisnet for any breach of such
condition or warranty shall be limited, at the option of Brisnet,
to one or more of the following:
- if the breach relates to goods:
- the replacement of the goods or the supply of equivalent goods;
- the repair of such goods;
- the payment of the cost of replacing the goods or of acquiring equivalent
- the payment of the cost of having the goods repaired; and
- if the breach relates to services:
- the supplying of the services again; or
- the payment of the cost of having the services supplied again.
LIABILITY OF BRISNET
Except in relation to liability for personal injury (including sickness and
death), the aggregate liability of Brisnet to the customer in
connection with this agreement (whether in contract, tort including
negligence, under statute or otherwise) in respect of any loss or damage
(including consequential loss or damage) is limited to the Charges received
by Brisnet in the Access Period during which the liability
In addition to the rights of the parties not to renew this agreement in
accordance with the paragraph "Term and Access Period", Brisnet
may terminate this agreement immediately if:
- you breach any of your obligations and the breach continues for more than 5
days after we have given you notice of the breach;
- (if you are an individual), you become bankrupt or insolvent;
- (if you are a company), you become insolvent, or an administrator, receiver
or liquidator is appointed;
EVENTS BEYOND BRISNET'S CONTROL
To the extent permitted by law, Brisnet will not be liable for
any defect in the provision of the Service which is caused by a reason
beyond the reasonable control of Brisnet. In particular (but
without limitation) you acknowledge that :
- continuity and connection speed of your Internet access depends on a wide
range of factors, many of which are beyond the control of Brisnet;
- Brisnet has no control over the accuracy or appropriateness of
any information on the Internet;
- Brisnet is not responsible for any software available on the
- Your Internet access may be interrupted or slowed by a variety of factors,
including, but not limited to, equipment failure, the need for routine
maintenance, and peak demand.
- Connection speeds at the maximum theoretical speed of your equipment and the
Service plan you purchase may not be achievable in practice.
Any IP Address allotted to you by Brisnet, whether as a static
address or dynamically allocated:
- remains the sole property of Brisnet;
- may be changed or revoked by Brisnet at its discretion at any
- is not transferable.
Pursuant to Australian state and federal consumer protection legislation,
you may have additional rights beyond those set out in these Terms and
Conditions. Also, such legislation may imply additional terms or warranties
in these Terms and Conditions which cannot be varied. Nothing in these Terms
and Conditions is intended to be inconsistent with, or vary, such rights,
terms or warranties.
Brisnet relies on email as its primary means of communication.
Brisnet will send notices to you by email as follows:
- If you are a current customer of Brisnet and your account is not
suspended, the email will be sent to your primary Brisnet user
- If you are not a current customer of Brisnet but you provide
Brisnet with an email address, Brisnet will send
notices to that address;
- If you do not have an email address (or your Brisnet address is
suspended), Brisnet will make reasonable efforts to contact you
by phone or mail.
If Brisnet sends a notice to you by email, it is deemed to be
received by you at the time that the communication leaves Brisnet's
email servers or arrives in your Brisnet mail box,
unless Brisnet receives an automatic notification of non-delivery
within 24 hours.
You may send notices to Brisnet:
By email to email@example.com.
By mail to GPO Box 3078, BRISBANE QLD 4001
By fax to 1300 732 702.
For some types of notices (such as changes in credit card details and
contact details), Brisnet may make on-line forms available to you
from your Account Management web page.
The laws of Queensland, Australia govern this Agreement and the parties
submit to the non-exclusive jurisdiction of the laws of that state.